Private individuals: how to report an adverse health event

Reporting an adverse reaction linked to consumption of a food supplement, fortified food or novel food

• Seek advice from your doctor or pharmacist, who will report the adverse reaction to ANSES through its Nutrivigilance scheme.
• If you have not sought medical advice and do not intend to do so, you can file a report yourself through the French Ministry of Health’s adverse event reporting portal (in French)

  Your pet or other animal in your care displays an unusual reaction or symptom following administration of a veterinary medication

Contact your veterinarian or doctor, who will report this adverse reaction to ANSES via the veterinary pharmacovigilance scheme.  If this is not possible, you can also report the adverse reaction directly online.

• Visit the veterinary pharmacovigilance website (in French)

If you have not seen a veterinarian and do not intend to do so, you may file the on-line report yourself.

 

You are experiencing a reaction after having administered a veterinary medication to an animal, or you mistakenly took a veterinary medication yourself

Contact your doctor, who will report the adverse reaction via the French Ministry of Health’s Adverse event reporting portal (in French). If this is not possible, you can also report the adverse reaction yourself directly on-line on the Adverse event reporting portal (in French).  

You have been exposed to a potentially toxic product

Take action immediately - do not wait for poisoning symptoms appear. Call the Poison control centre (preferably your regional centre) (in French). If you do not seek medical advice, you can still report the adverse event via the Ministry of Health’s Adverse event reporting portal (in French). If the situation is life-threatening, call an ambulance immediately (dial 15). For all other medical conditions, see your doctor or contact a Poison control centre (in French).

 

Reporting an adverse reaction potentially linked to use of a plant protection product

If you wish to report an adverse reaction linked to the use of a plant protection substance or product, you can do so via our Phytopharmacovigilance scheme (in French).

 

Reporting a problem with a medicinal product intended for use by humans, a medical device, a cosmetic or after getting a tattoo

Contact the French Medicines and Health Products Safety Agency (ANSM) (in French) or report the adverse event via the Reporting portal of the Ministry of Social Affairs and Health.(in French)

 

Reporting a health and/or environmental issue which might have an impact on human health

• Find the Regional Health Agency (ARS) for your region (in French)

  Report a problem with a consumer product under normal conditions of use 

To report any deliberate deception relating to a consumer product, defect presenting a hazard during use, or fraudulent or misleading product claims, contact the General Directorate for Competition Policy, Consumer Affairs and Fraud Control (DGCCRF) to make a declaration of non-compliance.

Depending on the circumstances, you should also contact the consumer services department of the manufacturer or distributor. 

• Visit the DGCCRF website  (in French)